Return & Refund Policy

Return window

Contact us within 30 days after the confirmed delivery date. Do not send an item back without contacting us and receiving return instructions. Unauthorized returns may be refused.

Standard, non-personalized products

Unused, unworn, unwashed standard products in their original condition and packaging may be eligible for return within 30 days after delivery. The customer is responsible for return shipping for buyer's-remorse returns. Original shipping charges are not refundable. We do not charge a restocking fee.

Personalized and made-to-order products

Because personalized, custom-photo, and made-to-order items are created specifically for the customer, they are not eligible for return, refund, or exchange because of buyer's remorse, an incorrect size or option selected by the customer, customer-entered spelling or date errors, or an unsuitable image supplied by the customer.

This exception does not apply when the item arrives damaged, defective, incorrect, or materially different from the personalization submitted with the order.

Damaged, defective, or incorrect items

Email creativemoro@outlook.com within 30 days after delivery with the order number and clear photos of the entire item, the issue, packaging, and shipping label. If we verify a production defect, shipping damage, incorrect item, or our personalization error, we will offer an appropriate replacement or refund at no additional cost. We may not require the defective item to be returned; if a return is required, we will provide instructions and cover the reasonable return shipping cost.

Non-returnable items

The following are not returnable unless defective or incorrect: personalized or custom goods; gift cards; final-sale items clearly marked before purchase; worn, washed, altered, or used goods; and items returned without authorization or outside the return window.

Return method

Returns are accepted by mail only. Email creativemoro@outlook.com for authorization and the correct return address. The public business address is not necessarily the return facility; packages sent there without authorization may be refused. Use a trackable service and retain the receipt. We are not responsible for an unauthorized return or a return lost in transit.

Refunds

After an eligible return is received and inspected, we will email the decision. Approved refunds are issued to the original payment method, normally within 5 business days after approval. Your bank or card provider may require additional time to post the credit. Original shipping fees and customer-paid return shipping are not refundable for buyer's-remorse returns. No restocking fee applies.

Exchanges

We do not offer direct exchanges for buyer's remorse. For an eligible standard item, return it under this policy and place a new order. Verified defective or incorrect items may be replaced as described above.

This policy does not limit any rights that cannot be excluded under applicable law.