Shipping Policy

Where we ship

We ship to destinations made available at checkout. Availability can vary by product. Orders may be produced and shipped by fulfillment partners in the United States or other regions. Products in one order may ship separately.

Order cut-off and business days

Orders received by 11:59 p.m. Eastern Time are treated as received that calendar day. Processing and delivery estimates are measured in business days, Monday through Friday, excluding U.S. federal holidays.

Processing time

• Standard, non-personalized items: usually 2–5 business days.

• Personalized, custom, or photo items: usually 3–7 business days.

Processing can take longer during peak seasons or when we need a replacement image, clarification, or address correction. Delivery estimates begin after production and do not include processing time.

Estimated transit time

• United States: usually 3–8 business days after shipment.

• International destinations: usually 7–20 business days after shipment.

All dates are estimates, not guarantees. Customs review, remote destinations, weather, peak volume, and carrier disruptions can cause delays.

Shipping charges

Available shipping methods and charges are displayed at checkout before payment and depend on the destination, products, package weight, and any active promotion. The checkout amount is the amount charged for standard delivery unless a later address change or customer-requested upgrade creates an additional cost.

Tracking

We send available tracking information by email. Tracking may take 24–72 hours to update after a shipping label is created. Multi-item orders may receive multiple tracking numbers.

Address accuracy and changes

Customers are responsible for providing a complete, deliverable address. Contact creativemoro@outlook.com within 2 hours if an address needs correction. We cannot guarantee changes after production or shipment begins. If a package is returned because of an incorrect, incomplete, refused, or undeliverable address, we may charge the actual cost to reship it.

Customs, duties, and taxes

For international orders, the recipient is responsible for import duties, taxes, customs charges, and carrier brokerage fees unless checkout explicitly states that they are included. Customs delays are outside our control.

Lost, delayed, or delivered packages

If tracking has not updated for 7 business days or the package has not arrived within 7 business days after the latest estimated delivery date, contact us. If tracking shows delivered, first check the delivery area, household members, neighbors, and the carrier; then contact us if the package remains missing after 2 business days. We review each case with the carrier, but we are not responsible for theft after confirmed delivery to the address provided.

Contact: creativemoro@outlook.com